Refund policy

Cancellation, Returns & Refund Policy

We understand that plans can change, and sometimes things don’t go exactly as expected. To keep everything fair and transparent, please review our policy below.

Cancelled Orders

• If an order is cancelled, the amount will be issued as store credit, which can be used for future purchases.

• In cases where a refund to the original payment method is approved, a 3% bank processing fee will be deducted to cover bank charges.

• Refund processing time may take 4 to 12 working days, depending on your bank’s processing timelines.

• If our delivery team is unable to reach the recipient for address confirmation, the order will be rescheduled for the next available delivery slot. Please note that delivery charges are non-refundable.

• Orders placed for non-serviceable locations may be redirected to a nearby serviceable address whenever possible. If such an order is cancelled, the full order value will be provided as store credit.
  
  

Returns & Replacements

Your satisfaction matters to us, and we are always happy to help if there is an issue with your order.

• Quality Concerns: Once a quality issue is reported and verified, customers may choose one of the following options:

  • A replacement product

  • An alternative item of equal value

  • A refund, where applicable
    

• Quantity Issues: If any item is missing from your order, a replacement or partial refund will be arranged after verification.

Replacement Delivery

• Replacement deliveries are scheduled for the next available delivery slot, depending on the time the request is received and the delivery emirate.

• We always do our best to ensure replacement orders are delivered as quickly as possible.

   

  To start a return, you can contact us at info@bloomsflower.ae